Close

Refund Policy

If you are unhappy with the products or services you have received from us please email us at info@hawthornandgreene.com

You can also submit your complaint to an online dispute resolution process operated by the European Commission https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN  

Some items have special delivery terms (extra large or heavy items) and these will be noted in the description.

Most of our items will be sent by courier. 

Sales Tax - VAT is included in all prices shown.

  • f you are not satisfied with your purchase for any reason, or you change your mind, you may return it, in its original packaging, for a credit note within 14 days of purchase.
  • If you are not satisfied with a substitute supplied for any reason, you may return it, in its original packaging, for a full credit refund within 14 days of purchase. Please contact us by email regarding this and quote your order number
  • If your purchase is faulty, you may return it or a full refund, including delivery charges, or a replacement item within 12 months of purchase. Many of our products are breakable, we do our best to ship everything carefully wrapped, in the unfortunate event of something arriving broken please contact us immediately on the day the item arrives
  • Please include a note stating the reason for the product return, along with your name, address, daytime contact number and receipt.
  • We strongly recommend that customers check their orders upon receipt prior to disposing of any packaging. All original product packaging must be returned.
  • All items returned as 'faulty' will be inspected by us, and any items deemed to be subject to fair wear and tear will not be accepted as 'faulty'.
  • Shipping costs are non-refundable. We will only refund deliver/postage costs if the return is determined as 'faulty' or as a result of our error.
  • Return shipping costs on any non-damaged or non-flawed returns will be the responsibility of the customer


These terms and conditions may be revised at any time by us updating the website.
Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to amend or correct any website content, without prior notice.